Return and Refund Policy

True Shine Home Service Return Policy

At True Shine Home Service, customer satisfaction is our priority. Please review our return policy below:

1. Contact Period: Customers have 48 hours from the time of receiving their package to contact True Shine Home Service if there is any issue with the product.

2. Damage or Leakage Claims: If the product is damaged or has leakages, please email us at tlowe@trueshinehomeservice.com or call us at 217-512-0521 within the specified time-frame.

3. Proof of Damage: Claims must include detailed photos clearly showing the damage or leakage as proof.

4. Refunds: All sales are final. Refunds are only issued if the product is damaged or leaking, and the claim is verified.

5. Final Decision: True Shine Home Service reserves the right to assess the damage and determine eligibility for a refund.

We appreciate your understanding and support of our policy. Thank you for choosing True Shine Home Service!