Frequently Asked Questions

True Shine is dedicated to providing each customer with exceptional services. We go to great lengths to make sure our customers are happy with our services. True Shine goes over and beyond to exceed our clients expectations. As each service is completed, we ask that our customers perform a throughout walkthrough to ensure that they are 100% satisfied with our services. If a customer is not satisfied with the quality of work, we ask that you notify us immediately to make arrangements to correct the situation within 24 hours. Refunds are not offered.

Each customer is unique. We help identify what our customer needs are, and then provide you with services that have been custom-made for you. Our dedication to customer service, is our top priority. Our staff is carefully selected with background checks, references, and questionnaires. True Shine provides high quality, honest, reliable, trustworthy, skilled, efficient, thorough, and professional services to our customers. We are committed to creating a clean and healthy environment for you and your family.

Yes, tips are accepted. 

 Services are offered weekly, bi-weekly, every 3 weeks, monthly, seasonal, one-time. We customized our services to fit our customers needs and schedules.

We accept cash, check, credit or debit card, or PayPal. Sales tax may apply to some forms of payments. Payment is due when services are completed.

At True Shine, we treat each home and business with care and respect. During services, if something happen to break or become damage, we will repair or replace them. We ask that you provide us proof of cost. True Shine is fully insured. 

Yes, we provide all cleaning supplies needed to make your home shine. We recommend clients to provide equipment such as; a broom and dust pan, mop, and vacuum. If you cannot provide this equipment, no worries we will provide them for you.  If you would like to use your own cleaning products and equipment, let us know. 

We require at least a 48 hours notice for reschedules or cancellations. There will be a charge of $50 if there is no notice of cancellations. If you are home sick with the flu, Covid-19, or worse, please notify us right away. We will do our best to reschedule services at a better time.